Terms of Service | Voice Clone – Instantly Clone Your Voice with AI Technology

Last updated: 2025-08-09

Introduction

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and VoiceClone ("Company," "we," "our," or "us") governing your use of our website, software, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

Merchant of Record & Billing Partner

We use Creem as our Merchant of Record (MoR). When you purchase a subscription or any paid feature, you are contracting with Creem for the transaction. Creem handles payment processing, sales tax calculation and remittance, refunds, and chargeback management on our behalf. Invoices and receipts will be issued by Creem, and applicable taxes will be shown at checkout.

For billing-related self-service (e.g., viewing orders, updating payment methods, canceling subscriptions, requesting invoices or support), you can use Creem’s Customer Portal provided after a successful payment.

Acceptance of Terms

Binding Agreement

By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

Age Requirements

You must be at least 18 years old to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian.

Authority to Accept

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Description of Services

Core Services

We provide a Software-as-a-Service (SaaS) platform that includes:

AI-powered content generation (audio)
User account management and authentication
Subscription-based access to premium features
Integration with third-party services
Web-based dashboard and tools

Service Availability

Our Services are provided over the internet and are generally available 24/7, subject to maintenance, updates, and technical issues beyond our control.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice to users.

User Accounts and Registration

Account Creation

To access certain features of our Services, you must create an account by providing accurate and complete information. You may register using:

Google account integration
GitHub account integration

Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Using strong passwords and enabling available security features

Account Information

You agree to:

Provide accurate, current, and complete information
Update your information to keep it accurate and current
Not create multiple accounts for the same individual or entity
Not share your account with others

Subscription Plans and Billing

Available Plans

We offer various subscription plans:

Free Plan: Limited access to basic features
Basic and Pro Plans: Enhanced features and higher usage limits
Custom Plans: Available upon request for specific needs

Billing and Payment

Billing Cycles: Monthly or annual billing cycles available
Payment Methods: Payments are processed by Creem as our Merchant of Record. Available payment methods may vary by region and are presented during checkout.
Automatic Renewal: Subscriptions automatically renew unless cancelled
Price Changes: We will provide 30 days' notice of any price increases
Upgrades & Downgrades (Proration): If you change plans mid-cycle, Creem may apply proration. Depending on the change, charges may occur immediately with the billing cycle restarting, be added to your next invoice while keeping the original cycle, or take effect on the next cycle without proration.
Taxes: Applicable taxes (e.g., VAT/GST/sales tax) are calculated and collected by Creem at checkout and remitted as required by law. You are responsible for paying any taxes displayed on your invoice/receipt.

Payment Processing

Creem as Merchant of Record: All billing is performed by Creem as our Merchant of Record, subject to Creem’s terms and policies. We do not store full payment card numbers. For billing issues (refunds, invoices, chargebacks, payment method updates, cancellations), please use the Customer Portal link included in your order emails or contact Creem support via the portal.

Refund Policy

14-Day Money-Back Guarantee

We offer a 14‑day money‑back guarantee for first‑time subscribers. To request a refund, contact us at support@voice-clone.org or use the Customer Portal link included in your order emails. Approved refunds will be processed by Creem to your original payment method. Bank/card processing times may apply.

Creem’s Refund & Chargeback Handling

To reduce chargebacks and protect both parties, Creem may, at its discretion, issue refunds within 60 days of purchase as the Merchant of Record.

Refund Exclusions

Refunds are not available for:

Renewals of existing subscriptions
Accounts terminated for Terms of Service violations
Services already consumed or downloaded
Custom or enterprise plans (unless specifically agreed)

Pro-Rated Refunds

For annual subscriptions cancelled after the 14-day period, we may provide pro-rated refunds at our discretion based on unused service time.

How to Cancel

You can cancel subscriptions at any time via the Customer Portal. Cancellation stops future billing; access typically continues until the end of the current billing period unless otherwise stated.

AI Services and Content Generation

AI-Powered Features

Our Services include AI-powered content generation and processing to support voice cloning and text-to-speech features.

Features may include text-to-speech, voice cloning, and related audio processing.
We may use third-party service providers to deliver these features.
Availability may vary by plan and region.

AI Content Ownership and Rights

User Ownership: You retain ownership of content you create using our AI tools
Commercial Use: You may use AI-generated content for any lawful purpose, including commercial use
Quality Disclaimer: We do not guarantee the accuracy, quality, or suitability of AI-generated content
Copyright Responsibility: You are responsible for ensuring your use of AI-generated content does not infringe third-party rights

AI Service Limitations

Usage Quotas: AI features are subject to usage limits based on your subscription plan
Content Filtering: We implement automated systems to prevent generation of harmful, illegal, or inappropriate content
Service Availability: AI features depend on third-party services and may be temporarily unavailable
Content Moderation: We reserve the right to review and remove content that violates our policies

Voice Cloning Acceptable Use

You must not upload or submit any voice samples you do not have the legal right to use. You must not impersonate, mislead, or deepfake any person without explicit authorization. You represent and warrant that you have obtained all necessary rights and permissions for any voice samples you upload or submit. We may suspend or terminate access upon suspected violations.

By accessing or using the Services, you consent to the processing of your voice samples, text inputs, and generated audio solely to provide voice cloning and text-to-speech features. If you wish to withdraw such consent, you may stop using the Services at any time and request deletion of related data according to our Privacy Policy.

User Content and Data

Your Data Ownership

Complete Ownership: You retain full ownership of all data, content, and information you upload, create, or store using our Services
Data Portability: You may request an export of your data by emailing support@voice-clone.org. We will provide your data in a commonly used, machine‑readable format within 30 days, unless a shorter period is required by applicable law.
Data Control: You may request modification or deletion of your data by emailing support@voice-clone.org. We will process requests within 30 days unless we are legally required to retain certain information (e.g., for fraud prevention, accounting, or tax compliance).

License to Use Your Content

By using our Services, you grant us a limited, non-exclusive, royalty-free license to:

Store, process, and transmit your content to provide the Services
Make backup copies for security and service continuity
Analyze usage patterns to improve our Services (in aggregated, anonymized form)
Display your content as directed by you through the Services

Data Security and Privacy

Security Measures: We implement industry-standard security measures to protect your data
Privacy Compliance: We process your data in accordance with our Privacy Policy and applicable privacy laws
Data Retention: We retain your data only as long as necessary to provide Services or as required by law
Data Deletion: Upon account termination, we will delete your data within 30 days unless legally required to retain it

Third-Party Services and Integrations

Authentication Services

We integrate with third-party authentication providers:

Google: Subject to Google's Terms of Service and Privacy Policy
GitHub: Subject to GitHub's Terms of Service and Privacy Policy
Data Access: We only access basic profile information necessary for account creation

Payment Processing

AI Service Providers

We may use third-party AI services to deliver voice cloning and text-to-speech features.

Service Terms: Use of AI features is subject to the respective providers' terms of service

Third-Party Responsibility

We are not responsible for the availability, functionality, or policies of third-party services
Changes to third-party services may affect our Services
You agree to comply with the terms of service of integrated third-party providers

Acceptable Use Policy

Permitted Uses

You may use our Services for any lawful purpose, including:

Creating content for personal or commercial use
Integrating with your own applications and workflows
Collaborating with team members and clients
Building and scaling your business operations

Prohibited Activities

You agree not to:

Illegal Activities:

Use our Services for any illegal purpose or in violation of any laws
Generate content that promotes illegal activities
Infringe on intellectual property rights of others

Harmful Content:

Create content that is defamatory, harassing, or threatening
Generate content that promotes violence, hatred, or discrimination
Produce content that is sexually explicit involving minors

Service Abuse:

Attempt to gain unauthorized access to our systems or other users' accounts
Use automated systems to access our Services beyond normal usage
Reverse engineer, decompile, or attempt to extract source code
Interfere with or disrupt the integrity or performance of our Services

Commercial Restrictions:

Resell or redistribute our Services without authorization
Use our Services to compete directly with us
Share account credentials with unauthorized users

Content Moderation

We reserve the right to review, monitor, and remove content that violates these Terms
We may suspend or terminate accounts that repeatedly violate our policies
We use automated systems and human review to enforce our policies

Additional Restrictions (Creem Alignment)

In accordance with our billing partner’s policies, use of the Services in connection with the following categories is prohibited, including but not limited to: sexually oriented or pornographic content (including NSFW chatbots), IPTV services, physical goods of any kind, spyware or parental control apps, donations without a bona fide product or where the price materially exceeds value, products or content without proper licenses or intellectual property rights, using our store as a marketplace to sell others’ products, and dating sites. We may suspend or terminate access where prohibited categories are involved or where risk or compliance concerns arise.

Intellectual Property Rights

Our Intellectual Property

Service Ownership: We own all rights, title, and interest in our Services, including software, designs, trademarks, and proprietary technology
License to Use: We grant you a limited, non-exclusive, non-transferable license to use our Services according to these Terms
Restrictions: You may not copy, modify, distribute, or create derivative works of our proprietary technology

User-Generated Content

Your Rights: You retain all rights to content you create using our Services
Our Rights: We do not claim ownership of your content but require limited rights to provide Services
Feedback: Any feedback or suggestions you provide may be used by us without compensation

Copyright Protection

DMCA Compliance: We comply with the Digital Millennium Copyright Act
Infringement Claims: If you believe your copyright has been infringed, contact us with a DMCA notice
Counter-Notices: Users may submit counter-notices for content removed due to copyright claims

Privacy and Data Protection

Privacy Policy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data Processing

Legal Basis: We process your data based on contract performance, legitimate interests, and consent where required
International Transfers: Your data may be transferred to and processed in countries outside your residence
Data Subject Rights: You have rights regarding your personal data as described in our Privacy Policy

Cookies and Tracking

Our use of cookies and similar technologies is described in our Cookie Policy, which is incorporated into these Terms by reference.

Service Availability and Support

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access
Scheduled maintenance will be announced in advance when possible
We are not liable for service interruptions due to factors beyond our control

Customer Support

Support Channels: Support is available through email at support@voice-clone.org
Response Times: We aim to respond to support requests within 24-48 hours
Support Scope: Support covers technical issues, billing questions, and general assistance with our Services

Billing vs. Product Support: For product usage and technical issues, contact us at support@voice-clone.org. For billing-related matters (orders, invoices, refunds, payment methods, cancellations), please use Creem’s Customer Portal link in your order emails or contact Creem support via the portal.

Updates and Maintenance

We regularly update our Services to improve functionality and security
Some updates may temporarily affect service availability
We will notify users of significant changes that affect functionality

Regions & Compliance Review

Availability of paid features may vary by country or region. Creem supports purchases from most countries and conducts merchant/account reviews to comply with KYC/AML and platform policies. We and Creem may suspend or limit access where legally required or where risk is identified.

Account Termination

Termination by You

Cancellation: You may cancel your subscription at any time through your account settings
Effect: Cancellation stops future billing but you retain access until the end of your current billing period
Data Export: We recommend exporting your data before cancellation

Termination by Us

We may suspend or terminate your account if:

You violate these Terms or our policies
Your account is inactive for an extended period
We discontinue the Services (with reasonable notice)
Required by law or legal process

Effect of Termination

Upon termination:

Your access to the Services will be discontinued
Your data will be deleted within 30 days unless legally required to retain it
You remain responsible for any outstanding fees
Provisions of these Terms that should survive will continue to apply

Disclaimers and Limitations of Liability

Service Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
Guarantees of accuracy, reliability, or completeness of content
Assurances of uninterrupted or error-free service

AI Content Disclaimers

No Accuracy Guarantee: We do not guarantee the accuracy, completeness, or reliability of AI-generated content
User Responsibility: You are solely responsible for reviewing and verifying AI-generated content before use
No Professional Advice: AI-generated content should not be considered professional advice

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages
Data Loss: Loss of data, profits, revenue, or business opportunities
Service Interruptions: Damages resulting from service unavailability or interruptions
Third-Party Actions: Actions or omissions of third-party service providers

Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless VoiceClone, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

Your use of our Services
Your violation of these Terms
Your violation of any rights of another party
Content you submit, post, or transmit through our Services

Dispute Resolution and Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

Dispute Resolution Process

Before filing any legal action, you agree to:

Direct Communication: Contact us directly to attempt to resolve the dispute
Good Faith Negotiation: Engage in good faith negotiations for at least 30 days
Mediation: If direct negotiation fails, participate in mediation if requested

Jurisdiction and Venue

For disputes that cannot be resolved through the above process:

Courts: Any legal action must be brought in the courts of Singapore
Personal Jurisdiction: You consent to the personal jurisdiction of such courts
Venue: You agree that venue is proper in such courts

Notice: We will provide notice of material changes via email or prominent notice on our website
Effective Date: Changes will take effect 30 days after notice is provided
Continued Use: Your continued use of our Services after the effective date constitutes acceptance of the modified Terms

Version Control

We will maintain version history of these Terms
Previous versions will be available upon request
The date of last modification will be indicated at the top of these Terms

Contact Us

If you have any questions about these Terms, please email support@voice-clone.org.